Comments and reviews are features of custom content types that enable getting feedback from customers.

A user review refers to a review written by a user or consumer for a product or a service based on their experience as a user of the reviewed product.

Same as comments, reviews are connected to a content type through a content ID. The biggest difference is that a review usually possesses a mark or a grade following the textual assessment. It helps potential buyers get the idea about the product based on the experience of other users. And that makes them incredibly useful when selling/buying stuff online.

Review grades in ReadyCMS stretch from 1 to 5.

How to manage reviews in ReadyCMS

Since the reviews are related to the content, you manage them separately for each content type (that has reviews enabled):

  1. Sign in to your ReadyCMS account
  2. Choose the content type from the main (navbar) menu (e.g. Shop)
  3. Go to Shop Reviews
  4. On the Product reviews page, you can see the list of reviews related to that content type
  5. Click the Edit button next to the review you want to manage
  6. All reviews are Pending by default (meaning they are waiting for an admin to assess whether they should be approved or not)
  7. Select Approved if you want to display the review on the website or Not approved if not
  8. Selecting Spam will also hide the review from the website, and it will also point out to other admins the nature of the message (unsolicited messages or other harmful behavior)
  9. Setting status as Inactive will essentially put the review in the trash, unrelated to the approval option
  10. After you finished your evaluation, click the Save button to confirm changes

You can also learn how to manage bad words.

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