Reviews are integral to enhancing user engagement, building credibility, and providing valuable insights to both customers and administrators. In ReadyCMS, managing reviews is streamlined to ensure that feedback is effectively curated and displayed.
Benefits of reviews
For customers:
- Informed decisions: Reviews offer insights into product quality and customer satisfaction, aiding potential buyers in making informed choices.
- Shared experiences: Customers can share their experiences, contributing to the community and helping others understand the product/service better.
For administrators:
- Customer insights: Gain direct feedback to understand customer preferences, challenges, and satisfaction levels.
- Enhanced credibility: Positive reviews boost credibility and can significantly influence purchase decisions.
- SEO benefits: User-generated content like reviews can improve search engine rankings.
How to manage reviews in ReadyCMS
- Login: Sign in to your ReadyCMS account.
- Navigate to reviews: Select the content type and proceed to the reviews section (e.g., Shop > Products > Reviews).
- Review list: Here, you’ll find a comprehensive list of all reviews related to the selected content type.
- Edit review: Click the
Editbutton next to the review you wish to manage.
- Modify status: Change the review’s status to ‘Approved’, ‘Not approved’, or ‘Spam’ as per the content and appropriateness.
- Save changes: Confirm your actions to update the review’s status.
Note: Ensure to monitor and manage reviews regularly to maintain a positive and respectful environment for user interactions.
Review grading in ReadyCMS
A review usually possesses a mark or a grade following the textual assessment. It helps potential buyers get an idea about the product based on the experience of other users. And that makes them incredibly useful when selling/buying stuff online.
Note: Review grades in ReadyCMS stretch from 1 to 5.
Note on managing inappropriate language
For detailed steps on how to manage and filter out inappropriate language in reviews, refer to our guide on Managing bad words. It provides insights on effectively handling and preventing the use of offensive language to maintain a respectful and positive environment for user interactions.