Chat support

Instant support is just a click away with ReadyCMS’s Chat Support feature.

This real-time communication tool is designed to provide you with quick and efficient assistance for your queries or issues.

 

Accessing chat support

  1. Login:  Access your ReadyCMS dashboard
  2. Navigate: On the bottom right side of the page, click the Chat icon
    ReadyCMS help and support footer
  3. Chat: The chat inbox window will appear
    ReadyCMS Chat support window
  4. Inquire: Type your questions, or describe your problems, and our Support team will respond promptly

Chat window features:

  • Attach files: You can attach screenshots or documents to your chat to provide more context to your query.
  • Conversation history: Access previous chat conversations for reference at any time.

Support chat is directly linked with the ReadyCMS support team. 

Note:
We can't help you with problems related to your website page, only with the problems occurring with ReadyCMS admin.

What to expect from chat support

Timely responses:

  • Our team strives to respond to chat messages promptly.
  • In times of high query volumes, there might be a slight delay, but rest assured, your query will be addressed.

Types of support offered:

  • General queries: Get quick answers to your ReadyCMS-related questions.
  • Technical assistance: Receive immediate help for basic technical issues.
  • Guidance: Ask for directions on where to find certain features or how to use them.

Limitations:

  • For complex technical issues, our team might redirect you to submit a detailed report or contact specific departments for in-depth assistance.
  • Report a bug feature is still a better option when it comes to reporting problems.

Tip:
If you are not sure whether you can clearly describe the problem or what is the nature of the problem, feel free to use chat support.


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