Changing order status

The 'Changing order status' feature in ReadyCMS allows you to update the progress of customer orders easily. Learn how to modify order statuses such as Pending, Processed, Shipped, and Completed to keep your team organized and customers informed. This guide walks you through the steps to efficiently manage and track order fulfillment.

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It is highly important to properly update your orders.

Monitor the order's progress from when the potential customer adds the product to the shopping cart until the goods reach that customer and the payment is made, and change the status accordingly.

How to change the status of the order

Follow these steps to update the status of an order in ReadyCMS:

  1. Sign in: Log in to your ReadyCMS account with the appropriate admin credentials.
  2. Navigate: Go to the Shop > Orders > All orders
  3. Select the order: You will see the list of orders on the Orders page.
    ReadyCMS Orders page displaying a list of 2,068 orders with columns for order number, customer, subscription interval, total amount, status, and creation date. Example entries show customers like John Dilinger and Penelope Thompson with statuses such as Completed, Pending, and Returned.
  4. Edit order: Choose the Edit option from the ... menu of the order whose status you want to change
  5. Change the status: Click the drop-down Status menu on the Order edit page
    ReadyCMS order edit form showing the General section with fields for order number, invoice number, order date, and a status dropdown currently set to ‘Pending.’
  6. The new status: Select the new status that best reflects the current order stage.
    ReadyCMS order edit page showing the order status dropdown menu expanded. Status options include Pending, Pending payment, Processing, On hold, Preparing for shipping, Awaiting courier, Shipped, Ready for pickup, Completed, Returned, Cancelled, Abandoned, and Failed. Billing and delivery fields are visible on the right, including currency, payment type, payment status, tracking number, and store location.
  7. Save your changes: Click the Save button to confirm the changes

What's next?

Another topic we recommend you take your time on is 'Order subscription.' 

You can also learn about tracking orders.

Previous topic: Order status

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